D.C Sniper case Coursework Example | Topics and Well Written Essays - 250 words

D.C Sniper case - Coursework Example Two individuals who have 15 years of experience in two totally different subdivisions of one main field can not be expected to have knowledge about each other’s fields in spite of such a vast experience (Turvey, 2008, p. 139). Owing to the inefficiency of life experience in increasing a criminal in wisdom or knowledge, it is important not to hold this factor as a basis for interpretations and drawing conclusions in the criminal profiling. Life experience should not be considered as a valid means of judging a criminal’s wisdom or knowledge. It is more important to give due consideration to the specific field in which the experience has been gained. Criminal profiling of a serial killer can involve life experience as a tool for judging the criminal’s capability to kill and evaluating the techniques he/she has been making use of. To conclude all that has been said above, life experience in general can not be conceived as a scale of a criminal’s wisdom until t he specificities are looked into. References: Turvey, B. E. (2008). Criminal profiling: an introduction to behavioral evidence analysis. 3rd Ed. UK: Elsevier Inc.

The Issue Of The Kalabagh Dam Environmental Sciences Essay

The Issue Of The Kalabagh Dam Environmental Sciences Essay Pakistan has faced energy crisis problems from the start but they were very mild and were being dealt with very well. It was not until the 1990s that the problem of the energy crisis started to get serious due to the rise in the demand for it. Dams can be defined as fence which stops the water or upstream rivers. (http://en.wikipedia.org/wiki/dam) The main purpose of any dam is to keep hold of water. Dams can also be used to collect water or can be used in order to store water, in order to equally distribute between different areas. Hydropower is often used in union with dams, in order to generate electricity. Kalabagh is a small town in province Punjab located in Mianwali district. Kalabagh was the location which was proposed for building the Kalabagh dam, as this place is located on the western side of the river Indus. The main idea of Kalabagh dam was going on from decades but once again it was brought up by General Pervez Musharaf, but due to problems and conflicts raised between Punjab, Sindh, Khyber Pakhtunkhwa and Baluchistan; this issue has still not been worked upon. Out of all four provinces, Punjab is the only province which is favor of building the Kalabagh dam. And Punjab is the strongest of all four provinces, and has centralized government legislation. The other three provinces are completely against this decision and have passed undivided resolutions rejecting the project of building Kalabagh dam. This is because Baluchistan and Sindh would not benefit much from the Kalabagh project; instead they would suffer from even more water shortages. Baluchistan is not directly affected by the building of Kalabagh dam. However, the Sardarà ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒ ¢Ã¢â‚¬Å¾Ã‚ ¢s of Baluchistan often says that the construction of Kalabagh dam is a way in which the province Punjab will rule over other small provinces. And because of these conflicts and disputes, the project is still not been finalized. The opposition groups, who are against the construction of Kalabagh dam, often say that this project will have very adverse impacts on the environment. Secondly, the construction site which is currently home for thousands and millions of people will become no more available for them. If we have to highlight the major cause of not building the dam, we can with no doubt blame the lack of trust between the Punjab government and the other three provinces. The other three provinces have this hatred for Punjab and this could be a result of over intervention of the Pakistan army, which comprises majority of Punjabis and Pathan, all over Pakistan, especially Sindh. Another reason for the hatred can be the ethno-nationalists that give rise to the anti-Punjabi sentiment amongst the public. If the Kalabagh dam project is constructed, then it would be able to have a live storage capacity of 6.1 million acre feet (MAF). This amount would make extensive contribution to boost the irrigation supplies. It will not only enhance the food irrigation for the new projects; but it will also increase the additional allotment decided by the provinces under the water apportionment accord (WAA) of 1991. Another major advantage of building kalabagh dam is that it will increase a huge amount of cheap hydropower to the national grid through its 2,400 mw (ultimate 3,600 mw) installed power. Building Kalabagh dam will also replace the storage previously lost by sedimentation in present reservoirs at Mangla, Chashma and Tarbela. The dam will provide further storage which can be helpful in achieving the present water shortages faced during early Kharif, i.e. the sowing period of April-June. It will also provide efficient directive of Indus River in order to meet the additional Kharif allocations of the provinces under Waa, 1991. Once the dam will be constructed, it will regulate and control the high flood rise in Indus; and will enable provision of tube well irrigations to the river rain area in the south. Lastly, talking about the advantages, while the construction process, 30,000 people will be employed during the construction and a large number of people will get jobs after the construction, as maintenance and operators. Thus, boosting Pakistanà ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒ ¢Ã¢â‚¬Å¾Ã‚ ¢s GDP and moving Pakistan towards economic growth. If the dam is not constructed, than Pakistan will have to face even more severe crisis of high fuel prices. As the yearly energy generated at Kalabagh, if the dam is build would be equal to 20 million barrels of oil. If Pakistan imports this amount of fuel for thermal generation, than it would be additional burden on the economy. The federal government has taken some measures in order to overcome the load-shedding Pakistan is currently facing. And in order to do this, the government has signed agreement with international private sector of installing over 3,000 mw of thermal power over the next 4 years. This might help in overcoming the load-shedding. However, the power cost will increase drastically. As these private electricity companies are very expensive electricity producers. So, Kalabagh hydropower dam would be very cheap in comparison to keep the cost of electricity within affordability of the nation of Pakistan. Literature review The issue of Kalabagh is an immense issue which has resulted in conflicts and arguments between all the provinces of Pakistan. Some of the arguments against the building of the dam include negative environmental and social impacts. The Kalabagh dam has to face extensive examination and checking from the world dam commission. So, it is likely that these checks might slow down the construction of the Kalabagh dam. The oppositions to the dam often blame the low trustworthiness of government and its agencies, which includes both federal and provincial government for creating an information gap between the original debate of the Kalabagh dam and the discussions which are done by other parties on this issue. The parties in favor of the dam often argue that the construction of Kalabagh dam will help in meeting the urgent needs of cheap energy and cheap food supply for the speedily growing population. The government of Punjab is trying to construct a dam on a very large scale. This is done in order to generate 3,600 mw electric power, and store 6.1 MAF water. On the other hand, if this dam is constructed, it will have many adverse effects. The loss caused by constructing this dam will be loss of 182,000 acres of productive land. Other than this many people will be displaced from their homes. There is a whole set of reasons that goes against the building of the Kalabagh dam. The first reason is the absence of good governance. The project of Kalabagh dam has mostly faced a lack of governance. The people who are the decision makers of the whole project have to also deal with the society and their concerns. Due to the side effects that Kalabagh dam would have an alternative plan called the Tarbela action plan has been proposed. This plan is made through the sediment flow simulations made by the computers. The two purposes that these simulations have are, to see if flushing is feasible for estimating storage capacity in the long run and to analyze reservoirs and predict future sedimentation. On the results of the above simulation three components have been proposed which should be done in order to build the dam. These include reservoir operating strategy, underwater dike and flushing bypass. Reservoir operating strategy works in the way that first the reservoir should be reached at a minimum level and then gradually growing it each year by a small amount. This would ensure the tunnel security until the underwater dike is made. A rock file dike underwater should be made to prevent sediment to overwhelm. Then a bypass would have to be made at a low level with a high capacity in order to be able to flush the sediment. If the plan is implemented this way it would make the storage sustainable. The loss that would be occurred would be more or less what the Kalabagh dam would be designed to take. As is the Kalabagh dam have many issues. The crop yield increasing that has been projected is only in the case when water logging and salinity is put out of the consideration. Hydel energy is really expensive which adds to the environmental costs. Many ecosystems that live in the mangrove forests and are relying on the Indus River would be degraded. Many opposition parties often ignore all these valuable blessings of building Kalabagh dam and still oppose to the building of the dam. Some of the reasons for this opposition are that there is no evidence given to the opposing parties about the costs of hydro power as compared to other sources which provide energy. Other than this, there is a deficiency of organized assessment of the cost of Kalabagh water and the costs of substitute ways of increasing deliverance of water used in the irrigation system and at the same time dropping the wastage in the use of irrigation used water.( Kalabagh dam: an ecological disaster by Abrar Kazi) The adverse impacts of the Kalabagh dam which much opposition argue are, that, it is not yet clear that whether the water flowing from the Indus is enough for filling up the dam in next few years. Another argument is that, the water flowing below Kotri, if it is reduced, than it will affect the people who are very much dependant on this water flowing from underneath Kotri and then utilizes this water on agriculture and fisheries in the coastal Sindh. It will ruin the lives of many people living in the coastal Sindh. The situation becomes more alarming when WAPDA avoid this sort of statistics and rejects to undertake comprehensive and credible studies on this matter. The federal government in response says that, every year, 35maf water goes wasted into the sea, downstream of Kotri. However this wasted water can be used to bring a huge amount of new land used for cultivation and can be used to produce more food. In response to the siltation of land, the federal government says that more dams can help in replacing the lost storage of existing dams. As otherwise we are actually losing the existing storage due to siltation of previous reservoirs. The WAPDA figures in 1987 showed that there was a system loss of an average of 10 MAF in the post Mangla period. However, these figures were doubted, as once the Tarbela dam was built, it was seen that the river regime conditions worsened in 1977. The average yearly system losses in post Tarbela era (1976-94) increased to 14.7 maf as in opposition to 6.2 MAF in the post Mangla pre-Tarbela period (1967-76), showing an increase of 8.5 MAF. Another problem is that, in the Indus basin there is high levels of water logging and salinity, and if the irrigation supplied are to be increased it will just add more to the water logging and salinity to an alarming level in the Indus basin which could be very dangerous. Organizations which drain out the water, such as, national drainage program will take a long time period in reducing the water level from the basins to the sea, and even then, there is a huge probability that it will create a lot of problems and will take a lot of time, as there is no other alternative way of draining the runoff into the sea. The other issues are the financial issues related with the building of Kalabagh dam. There is a very tiny possibility of our government in getting financial aid from international organizations. Most probably the dam will only increases are countries debts. However, if private infrastructure funds are attracted to finance the Kalabagh dam at a high return rate, it is uncertain that the project will still stay fiscally and cost-effectively feasible. Meetings of the council of common interests will remain a poor substitute for responsible and responsive governance. There is an urgent need for the multi ethnic general public involvement on these vital issues of both ethical and officially authorized civil rights to once own life and livelihood that enclose claims to water. Simply in identifying this issue we can sincerely initiate effort towards forging a nationwide agreement on whether or not to construct Kalabagh, rather than by holding conferences amongst councils, who decide on these serious issues. The benefits of Kalabagh dam are considerable. Kalabagh dam will replace the loss of storage in the Tarbela and Mangla moreover it will increase the total quantity of stored water facilitating further and well-timed discharge for irrigation use in order to boost the food grain production. (Kalabagh: need for informed debate by Aly Ercelawn Omar Asghar Khan) Discussion Kalabagh dam is protect that would bring about many changes and many of those changes would be very hard, costly and destructive to cope. Kalabagh dam project is based on many assumptions that are either not true or are just one side of the story. I believe that Kalabagh dam does indeed have some significantly important points to support itself in the construction of it such as the electricity generation and increased food supply through growth in irrigation. However at the same time i believe that Kalabagh dam should not be built when looking at the adverse affects that it would have on the economy. Kalabagh dam is thought to be only useful or living for 22-30 years this means that the cost of making it would not be fully recovered and the replacement of the dam by a new project after its useful life would be again a major expense and hassle. Many other affects of the Kalabagh dam could not be left without putting a great deal of thought into it. The project would affect lots of peo ple and land. Through the Kalabagh dam lots of farmland would be lost and hence the food production would also go down. This would ultimately affect the GDP of Pakistan and cause a national decline. Many people who live in those areas where the dam has to be built would have to be re-homed to new places which is very expensive and could mean that the whole project could be useless in regards the cost. Not only would the government have to re home the people who would be left homeless but also many of the roadways such as the Attock-Talang roadway and railway service would have to be planned all over again. The Sui gas line in the north would also be affected and the re-construction of that would be very costly as well. Moving on, however much costly the problems mentioned above are they can still be tackled with nonetheless. Many of the issues are much more serious and would have an impact on our environment and society for much long-lasting or even indefinite time. One such issue w ould be the lost of the forest. The mangrove forests that would be effected would cost Pakistan the loss of massive wildlife and would cause many diseases through disruptions in the in the food chain. For a healthy atmosphere we need forests and the wildlife that its caters, if the forests are affected not only do humans suffer through the loss of food chains and loss of trees which are useful for production in many finished goods but also the changes in percentages of gasses in the atmosphere would be very harmful for the human life. Even if these issues could be catered for and the Kalabagh dam could maintain its costs through its benefits it would be a project that could be given a thought. However, the physical properties and uses of the dam have also failed to produce a truly glorious picture. Kalabagh dam has been projected to produce 43.5 MAF electricity according to WAPDA however, initially WAPDA itself announced a figure of 23.5 MAF on the basis of the past 60 years of reco rds, when they realized that this figure was too small they gave a new higher figure and claimed it to be on the basis of the last 22 years. This clearly shows that the figures provided by the government and WAPDA are not very reliable. In the case of the Tarbela dam governments had also produced wrong figures that proved to be wrong and disastrous for the provinces of Sindh and Baluchistan. Sindh and Baluchistan believe that they would have to suffer from water shortages and the Punjab would get the benefit. Kalabagh dam would also cause water logging by putting backpressure on the river Kabul. River Indus would also be polluted and the existing problem of water shortage would just be increased by the Kalabagh project. Studies have also showed that if worked to their full capacities, the existing dams are enough for the production of the electricity need of Pakistan. Kalabagh dam would only cause more frustration and decline in the growth of Pakistanà ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒ ¢Ã¢â‚¬Å¾Ã‚ ¢s economy and would hamper the production of energy instead of increasing it. The dispute from the three provinces would lead to a national dispute and would mean a conflict at both the level of society as well as the parliament. All the benefits of the Kalabagh dam that the supporters of it have put forward have never been reliable enough and face criticisms and face valid problems. These problems in my opinion must be first overcome through other minor projects, which are safer, and if it is still necessary then the Kalabagh project should be given a thought. Other minor projects include ghazi Barotha and Bhasha dams. Conclusion To conclude i would like to say that Kalabagh dam does have many good points as stated in the literature review such as the eradication of energy crisis and the increase in the irrigation increasing the supply of food. However the costs and the affects of this project are quite massive and could result in increasing the problems instead of solving it. The adverse affects of the Kalabagh dam are very massive and must be given a very careful review before any decision is made. Kalabagh dam has many negative points to it and there are very little reliable solutions to those problems that have been given. In the light of the current situation the decision to not allow the construction of the Kalabagh dam is the correct decision and until any better proposal or solutions to the problems mentioned above are not found permitting the construction of Kalabagh dam would most likely turn out to be a disaster. To overcome the current energy crisis of Pakistan, there should be an attempt to stric tly supervise the production of energy that is present from the existing plants and these should produce at their best capacity. This might reflect that many of the studies that have shown that with the existing plants producing energy at their best in Pakistan the energy crisis could be solved altogether might be true. This strategy might eradicate the whole need for the Kalabagh or a new dam or a plant to produce energy at the first place. If the problem still persists and proves the analogy of existing plants being able to meet the energy demand of Pakistan wrong then other small projects should be tried first which would not have so much of the adverse affects related to them such as the Bhasha dam and the ghazi Barotha dam project. These small projects are thought to be much more effective as they have little impact on the society and still can produce higher energy, however these dams also have environmental and humanly costs related to them and therefore should be avoided as much as possible.

The Presentation of Education in Hard Times by Charles Dickens Essay ex

Examine the presentation of Education, chapters 1 to 4 in Hard Times by Charles Dickens Charles Dickens wanted to attack the failings of education and the wrong-headedness of the prevailing philosophy in education. He believed that many schools discouraged the development of the children’s imaginations, training them as â€Å"little parrots and small calculating machines† (Dickens used this phrase in a lecture he gave in 1857). Nor did Dickens approve of the recently instituted teacher training colleges. These had been set up in the 1840s, after the British government acknowledged the need to raise the standard of education in schools. The first graduates of these training colleges began teaching in 1853, a year before the publication of Hard Times. M’Choakumchild, the teacher in Gradgrind’s school (which was a non fee-paying school that catered to the lower classes), is Dickens’s portrait of one of these newly trained teachers. Many educators agreed through time-sharing Dickens’s view of what were wrong with the schools. They believed there was too much emphasis on cramming the children full of facts and figures, and not enough attention given to other aspects of their development, for example â€Å"'NOW, what I want is, Facts. Teach these boys and girls nothing but Facts. Facts alone are wanted in life. Plant nothing else, and root out everything else. You can only form the minds of reasoning animals upon Facts: nothing else will ever be of any service to them. This is the principle on which I bring up my own children, and this is the principle on which I bring up these children. Stick to Facts, sir!'† Dickens chooses to begin the novel in the classroom, which he depicts as a microcosm of the inhuman world ou... ...e in the moon; it was up in the moon before it could speak distinctly. No little Gradgrind had ever learnt the silly jingle, Twinkle, twinkle, little star; how I wonder what you are! No little Gradgrind had ever known wonder on the subject, each little Gradgrind having at five years old dissected the Great Bear like a Professor Owen, and driven Charles's Wain like a locomotive engine-driver. No little Gradgrind had ever associated a cow in a field with that famous cow with the crumpled horn who tossed the dog who worried the cat who killed the rat who ate the malt, or with that yet more famous cow who swallowed Tom Thumb: it had never heard of those celebrities, and had only been introduced to a cow as a graminivorous ruminating quadruped with several stomachs.† This shows a bit more about Gradgrind's views on education and the way he raises his children.

Unit 1, Business Administration Level2

Unit one: Principles of personal responsibilities and working in a business environment Section 1 – Know the employment rights and responsibilities of the employee and employer 1. Identify four main points that would be included in a contract of employment. If possible, use an example contract to support your answer (feel free to obscure any confidential information). – Employer’s name – Employee’s name – Date of commencement of employment – Main place of work Example: Employer’s name: AbC Ltd. Employee’s name: Date of commencement of employment: 15 Jan 2013 Main place of work: Unit 12, 3 Long Way, New York, AB1 2CD, UK a) List three key points of legislation that affect employers in a business environment. – Health and safety – Employments rights and responsibilities – Data protection 2b) List three key points of legislation that affect employees in a business environment. – Health and safety – Pay & Pensions – Employments rights and responsibilities 3. Identify a range of places where a person can find information on employment rights and responsibilities. You should identify at least two internal and two external sources of information. Internal (within organisation): – Line manager – Informed colleagues – Trade union representativesExternal (outside of the organisation): – Citizens Advice Bureaux – Government – ACAS 4. Describe how representative bodies can support employees. The representative bodies can help and support employees in work place. The best examples are Trade Unions, large organisations that represent the interest of their members. They can offer assistance through work based representatives. Their members may share an occupation or a common industry. Trade Unions will also have regional and national expertise that they can use. One of the place, where employee can get help and advice when is not a member of Trade Union, is Citizens Advice Bureau (CAB).It can advise employee on his rights at work  and in other settings. CAB advisers can often  help write letters to present employees complaint or claim to an employer, service provider or business. Sometimes, the CAB will provide representation if person makes a claim at the employment tribunal. 5. Briefly describe employer and employee responsibilities for equality and diversity in a business environment. You should give at least two employer responsibilities and two employee responsibilities. If possible, provide relevant equality and diversity procedures from your workplace (or place of study) to support your answer. These documents hould be annotated to highlight the relevant sections. Equality can be described as breaking down barriers, eliminating discrimination and ensuring equal opportunity and access for all groups both in employment and to goods and services. In all organisations, it’s important that all em ployees are treated in an equally fair way and are given equal opportunities. Diversity can be described as celebrating differences and valuing everyone. Each person is an individual with visible and non-visible differences and by respecting this, everyone can feel valued for their contributions, which is beneficial not only for individual but for company too.Examples: Employer responsibilities: – Should provide training to increase   awareness of equality and diversity so that employees at all levels can perform effectively and develop their full potential within their jobs; –   It has responsibility to protect employees in the work place, to remove all barriers to individual development and to maintain and promote an environment that appreciates diversity and is free from discrimination, harassment and bullying. Employee responsibilities: Focus on actual people rather than the â€Å"label† which may be put on them; – Be aware of the judgements make. 6. Briefly explain the benefits of making sure equality and diversity procedures are followed in a business environment. Your answer should include one benefit for the employer, one benefit for the employee and one benefit for the overall organisation. In all organisations, there are social and economic benefits of equal treatment. Examples: Benefit for employer: – Employer can reduce the risk that will be held legally responsible for he behaviour of the people who work with him, if training them in equality and diversity procedures. Benefit for employee: – Any person doing the same work as someone else has the right to be rewarded in the same way as they are. Benefit for overall organisation: – It brings to an organisation a wide range of experience, ideas and creativity and if managed well it can ensure that each individual utilises their skills effectively and feels valued for their individual qualities. Section 2 – Understand the purpose of health, s afety and security procedures in a business environment . Identify employer and employee responsibilities for health, safety and security. If possible, provide relevant health, safety and security policies / documents from your workplace (or place of study) to support your answer. These documents should be annotated to highlight the relevant sections. Health, safety and security procedures clarify ‘who’ is responsible for ‘what’. This ensures that an organisation has a structure to ensure a secure, safe and healthy business environment for everyone.The Health and Safety at Work etc Act 1974 is the primary piece of legislation covering work-related health and safety in the United Kingdom. It states that everyone has responsibility for health and safety in the workplace. The 1998 Data Protection Act, that is another law, which purpose is to protect people from having information about themselves abused. In other words, in spite of its name it is intended to p rotect individuals rather than data. It does this by imposing restrictions on what those holding personal information may do with it and to whom they may pass it.One more very important legislation in a business environment is Copyright, Designs and Patents Act 1988. This act ensures that things such as literacy, photographs, artists creations, dramatic and musical works cannot be copied. The law is also carried out when it comes to computers as it is illegal to copy software or run pirated software. Everything here mentioned, however, can be claimed as someone else when the original owner has been dead for a certain amount of years.It is usually after 70 years it can be claimed but in some cases where they don't know who the creator is it can be claimed 50 years after it was first made public. Examples Employers responsibilities: – Employers have duties under health and safety law to assess risks in the workplace. Risk assessments should be carried out that address all risks that might cause harm in workplace. – Employers must give information about the risks in workplace and how employees are protected, also instruct and train on how to deal with the risks. Employers must consult employees on health and safety issues. – Employers have a legal duty under the  Health and Safety Information for Employees Regulations (HSIER)  to display the approved poster in a prominent position in each workplace or to provide each worker with a copy of the approved leaflet  Health and safety law: â€Å"What you need to know  that outlines British health and safety law†. Employees responsibilities: – Follow the training has received when using any work items your employer has given. – Take reasonable care of own and other people’s health and safety. Co-operate with employer on health and safety. – Tell someone (employer, supervisor, or health and safety representative) if think the work or inadequate precautions ar e putting anyone’s health and safety at risk. 2. Explain the purpose of following health, safety and security procedures in a business environment. All people at work need to take reasonable care to avoid harm to themselves or to others by their working practices, and to co-operate with employers and others in meeting statutory requirements.The principal objective in Health and Safety Act is to prevent harm from occurring to employees while they are at work. It is an employer's duty to protect the health, safety and welfare of their employees and other people who might be affected by their business. The employer has legal responsibilities to staff and any breach of these could result at legal action against employer as an individual, resulting in heavy fines. All companies have procedures for staff to follow. There are some important reasons for following those procedures.Failure of any of them can bring consequences: – Legal reasons – reprimands, fines, closure s and even prison sentences – Organisational rules – can be subject to disciplinary procedures – Morale reasons – employers and employees have a moral obligation to follow health and safety procedures to ensure no one comes to any harm – Economic reasons – e fines for breaking the law, compensation payments to customers or staff, loss of customers who are aware that health and safety procedures are not being followed, increased costs and, potentially, even the whole organisation being shut down . Describe three different ways of maintaining a safe and secure business environment. – Personal conduct: One of the most significant influences on risks in the workplace is the behaviour of staff. How people conduct themselves can have a significant impact on their own health and safety and that of others. For example: not wearing clothes / jewellery that may be dangerous, not tired when at work etc. Awareness and observation: Noticing any po tential hazard, noticing what is happening in work environment; – Prompt reporting: promptly reporting to the appropriate person when someone is wrong or may have a potential for causing harm but the individual cannot correct it. Section 3 – Understand how to communicate effectively with others 1.Complete the table below with descriptions of different methods of communication. You should include two verbal, two non-verbal and two written methods of communication. |Methods of communication |Description | |Verbal communication |1.One-to-one discussion: allows communicators to exchange ideas | | |back and forth freely; information flowing smoothly and clearly | | |between speaker and the audience | | | | | | | | |2. Presentations: Using effective verbal communication, business | | |professionals give presentations and lectures to convey their | | |expertise on a particular topic.Whether a business professional | | |provides instruction, describes a product to ma ke a sale or | | |communicates a vision or strategy, he needs to keep the message | | |clear by preparing adequately. | | | | | | | |Non-verbal communication |1.Voice ton: quality of person’s voice, characteristic style or | | |manner of expressing yourself orally, that shows what the speaker is| | |feeling | | | | | | | | |2. Eye contact: is strongly influenced by social behaviour, is most | | |often defined as a sign of confidence; can indicate how interested a| | |person is in the communication taking place.It could also suggest | | |trust and truthfulness. | |Written communication |1. E-mail: electronic messaging, virtual communication tool, have | | |taken the place of actual â€Å"pen and paper† memos or written letters | | |due to ease and speed of sending and receiving emails. | | | | | |2.Business letter:   is a  letter  written in formal language, usually| | |used when writing from one business organization to another, or for | | |correspondence between such organizations and their customers, | | |clients and other external parties. The overall style of letter will| | |depend on the relationship between the parties concerned. | | | | | | | 2. Using two specific examples, explain how to choose the most appropriate method of communication to meet your needs and the needs of others. Managers meeting regarding targets for next year – Business manager have to communicate â€Å"plan to win† for next year with all managers. It should be done in out of the public place; it’s kind of the face-to-face meeting in small group. Speaker can use presentations, may discus some issues concerning business with staff. Clearly written, comprehensive and organized notes can be very powerful. They can make the difference between those who attended the meeting going away and doing nothing, or actually doing what's needed in order to move a project forwards. – Confirm additional order – when need to add some more items to existing order, need to quick communicate it with service company.The best and the quickest way is to send fax. It’s good method of communication for all external contacts, or other offices some distance way. In addition, we are in possession of copies of the order confirmation in writing. 3. Describe at least two ways of actively listening. The way to become better listener is to practice â€Å"active listening†. This is where the person makes a conscious effort to hear not only the words that another person is saying but, more importantly, try to understand the complete message being sent. There are some key elements of active listening. They all help to ensure that you hear the other person, and that the other person knows you are hearing what they say.Examples: – Pay Attention: Give the speaker your undivided attention, and acknowledge the message. Recognize that non-verbal communication also â€Å"speaks† loudly. * Loo k at the speaker directly. * Put aside distracting thoughts. * Don't mentally prepare a rebuttal! * Avoid being distracted by environmental factors. For example, side conversations. * Listen† to the speaker's body language. – Respond Appropriately: Active listening is a model for respect and understanding. You are gaining information and perspective. You add nothing by attacking the speaker or otherwise putting him or her down. * Be candid, open, and honest in your response. Assert your opinions respectfully. * Treat the other person in a way that you think he or she would want to be treated. Section 4 – Understand how to work with and support colleagues 1. Explain the purpose of agreeing standards for your own work. Give at least two reasons. Organisation provides a foundation of work standards to ensure everyone knows what is required from them and from people around them. As an employee, we should always make sure that we know exactly the work standards requir ed of you. If an employee doesn't have a standard of work or unclear then it is difficult for them to know what or how or when they should be doing it.The absence of standards makes it impossible for an employee to effectively monitor their own performance. If work standards don't exist, then things are open to personal interpretation and this can lead to conflicting viewpoints. If some colleagues work to lower standards, it can affect the work of others. Examples: – Wastage standards – An engineering business producing ‘widgets' may set a maximum of 0. 25% scrap; a chef in a restaurant aims to keep the cost of unused ingredients down to ? 30 per day. – Behavioural standards – Members of the armed forces will have very precise standards on appearance and dress; a receptionist should smile 100% of the time when greeting customers. 2.Explain the purpose of taking on new challenges and being able to adapt to change at work. It is important to take on n ew challenges and adapt to changes, because nothing ever stays the same, things are always changing which means unless you can adapt and change too, you will be stuck doing the same things which could then make your life a lot harder than it needs to be. Changes could be due to an advance in technology, new environment or anything that will have an impact on you and your day to day life. Those people who welcome change are likely to get more opportunities for variation in their work. If a person wishes to learn then they will need to face up to new information and new situations.If a person will not change and adapt then there is little scope for learning. Employees who resist or deny changes will find themselves at odds with colleagues and managers. Their skills and attitudes may become redundant. This may result in them no longer fitting in with the business. 3. Explain the purpose of treating others with honesty and consideration. Having integrity and being honest are fundamental requirements if you want to grow spiritually and follow your true destination of personal development. It’s not simply about being honest with people. Whilst that will make you a better person and a more accepted one it’s more importantly about being honest with yourself.If we’re honest in all that we do and say, it means we are genuine, real and true whereas dishonesty symbolises all that is fake, fictitious and unreal. Living your life honestly and with integrity means that you’ve decided to live openly and to show your true self to others and that you can be relied upon to be genuine. One of the key elements in any relationship, be it a personal or professional one, is the ability to trust and be trusted. Without trust, we have no credibility which is at the core of being able to influence people and provide strong leadership. Without honesty, there is no foundation upon which to build a personal relationship with someone you love.Section 5 – K now how to plan own work and be accountable to others 1. Explain the purpose of meeting work standards and deadlines when completing tasks in a business environment. Setting clear standards of work and deadlines enables people to complete work effectively. If there are no standards or they are vague this can lead to confusion and problems. It is important that you produce your work to the best possible standard in order to meet the requirements of the person who set you the task. This shows that you are responsible and trustworthy and that you can be relied upon to get things done. You do not know who else might be waiting for your work; it could have to be passed on to someone else.This could cause problems in a business environment and affect your  team  relationship. Your line manager will expect you to meet all your deadlines, this could have a detrimental effect on your progress is you regularly fail at this. 2. Describe two different methods that you can use to plan your o wn work in a business environment. – Prioritization – Prioritization is the essential skill you need to make the very best use of your own efforts and those of your team. It's also a skill that you need to create calmness and space in your life so that you can focus your energy and attention on the things that really matter. It is particularly important when time is limited and demands are seemingly unlimited.It helps you to allocate your time where it is most-needed and most wisely spent, freeing you and your team up from less important tasks that can be attended to later or quietly dropped. With good prioritization (and careful management of reprioritized tasks) you can bring order to chaos, massively reduce stress, and move towards a successful conclusion. Without it, you'll flounder around, drowning in competing demands. – Goal setting – is a powerful process for thinking about your ideal future, and for motivating yourself to turn your vision of this future into reality. The process of setting goals helps you choose where you want to go in life. By knowing precisely what you want to achieve, you know where you have to concentrate your efforts. You'll also quickly spot the istractions that can, so easily, lead you astray. A useful way of making goals more powerful is to use the SMART mnemonic. While there are plenty of variants (some of which we've included in parenthesis), SMART usually stands for: †¢ S  Ã¢â‚¬â€œ Specific (or Significant). †¢ M  Ã¢â‚¬â€œ Measurable (or Meaningful). †¢ A  Ã¢â‚¬â€œ Attainable (or Action-Oriented). †¢ R  Ã¢â‚¬â€œ Relevant (or Rewarding). †¢ T  Ã¢â‚¬â€œ Time-bound (or Track able). 3. Describe ways of keeping other people informed about progress and compare their effectiveness. What are the benefits and drawbacks of each approach? Very few people work entirely on their own. Even fewer are responsible to no one but themselves for the work they do.Most of us have to make sure that other people know what we are doing and, in many cases, approve it. If you don’t keep them informed you’re going to make both your life and theirs that bit harder. It’s quite easy to let people know about the end of your actions. You send a memo to each member of staff telling him or her of the time of the staff appraisal interview. You hand the boss a file containing all the relevant travel documents. You tick the completed box on your list of â€Å"jobs to do† and that’s that. What is equally important is keeping people informed on an ongoing basis as a particular job progress, particularly if it is long and complicated.The reasons of that: – You might not be completely clear about what you are supposed to do and don’t want to go any further because you might be taking the wrong route; – Something unexpected turns up that might alter what you have to do; – You might urgently require some advice; – The person for whom you are doing the job needs a regular progress report for his or her own boss; – The job is so big that a number of people have to be kept informed on a regular basis of what everyone else is doing so that they feel confident that they can continue carrying out their part of the plan. There are many different methods of communicate progress with other people, but always have to remember to choose correct one. One can be very effective, the others less. For example: Meetings – These can vary from one-time kickoff meetings to daily meetings of small groups of team members, weekly or monthly executive updates, or occasional all-hands meetings. Although you can’t guarantee that people will pay attention in a meeting, getting people in the same room is ideal for discussions, brainstorming, and decision making. – Status reports – These can contain different types of information depending on the audience. Moreover, whether you produce paper or electronic status reports depends on the audience as well. Sending status reports to people makes it easy for them to read the information, and they can choose to scan the reports for pertinent topics or ignore them if time is at a premium. Newsletters and email distribution lists:  These work well for announcements and other information you want to disseminate to broad audiences. You can distribute information to many people without much effort, but the readers can skip the message if it doesn’t apply to them. Section 6 – Understand the purpose of improving own performance in a business environment and how to do so 1. Explain the purpose of continuously improving your performance in a business environment. Knowing that you are getting better at something feels good. Sometimes this happens just because you get more and more experienced at doing it. At other times it needs someone to show you how you can improve on what you’re doing.Your first step is to decide where you are now and where you want to get to. A lot of organisations try to encourage their staff to â€Å"continuously improve† themselves; often referring to it as â€Å"lifetime learning† because they feel that it can help them to improve the organisation’s overall performance. Businesses and employees should focus on doing their tasks as well as possible, and look for what can be improved. By continuing to improve, an employee can increase job interest, wages, long-term careers and a more valued contribution to the organisation and the satisfaction of customers. 2. Describe at least two ways of improving your performance at work.Where relevant, illustrate your answer with specific examples from your own experience. Knowing that you are getting better at something feels good. Sometimes this happens just because you get more experienced at doing it. At other times it needs someone to show you how you can improve on what you’re doing. First step is to decide where you are now and where you want to get to. For an organisation to survive and grow it must continuously improve its performance. When an organisation makes changes, employees will have to make changes in what they do and how they do it. Improvement can take place in different ways. Examples: – Learning from mistakes – very few people like saying sorry.Nor do they like even admitting to themselves that they have made a mistake. It might boost your morale in short term to blame everyone but yourself when a mistake is made. In longer term, never admitting a mistake can cause problems. Acknowledging your mistakes can help both you and the person you’re talking to. He or she will recognise that you have admitted your mistake without trying to lay the blame on anyone else, be immediately in a position to try to correct the mistake because you have not tried to be obstructive about it, will try to ensure that the same mistake won’t occur a gain by giving your extra training, assistance or support, will appreciate your honesty. Learning from performance reviews -it is a systematic and periodic process that assesses an individual employee’s job performance and productivity in relation to certain pre-established criteria and organizational objectives. These reviews tend to be done every 6-12 months so they create a framework for continuous performance review and improvement. Most people think of a performance review as an uncomfortable meeting with their boss; a chance to hear how great (or not so great) a job they’ve been doing or what sort of salary increase to expect this year. But a good performance review should be much more than this — it should be an engaged, two-way conversation between employer and employee.While this is your manager's time to share his or her overall evaluation of your strengths and weaknesses, it is also  your  time to ask insightful questions, receive constructive fee dback, and establish a clear plan for improvement or future professional development. Your performance review, whether overwhelmingly positive or somewhat disappointing, is always a great opportunity to learn, grow, and move forward in your career. 3. Briefly describe at least two different types of career pathways that may be available to you. One and the most wanted career pathways for me is kind of administrative job. I would like to work in the office environment.Many of administrative and clerical jobs, like Administrative Assistant, Data Entry Clarke, Secretary and other, all are about following procedures, checking things and keeping records. So, I’m organised person, accurate and pay close attention to detail. I have ability to use my own initiative, but also know when matters need to be referred to a supervisor. Second career pathway for me is the social service sector. All of these services are about helping people. I could work as Social Work Assistant, Family Supp ort Worker or Youth and Community Worker. I’ve got a caring personality and want to help people during trying times in their lives. I want to make a positive difference to children and their families' lives, and help them have a better future.Unfortunately, I don’t have specific qualifications to work in this environment, but the most of employers giving training before work begin. Section 7 – Understand the types of problems that may occur in a business environment and how to deal with them 1. Identify at least two different types of problems that can occur in a business environment. At work, problems are at the centre of what many people do every day. You're either solving a problem for a client (internal or external), supporting those who are solving problems, or discovering new problems to solve. The problems you face can be large or small, simple or complex, and easy or difficult to solve. Regardless of the nature of the problems, a fundamental part of ever y manager's role is finding ways to solve them.There are two main types of problems that may occur at work environment: – Minor problems – small and usually have obvious, easy-to-implement solutions, where you can use your own knowledge and experience to come up with a workable solution. – Major problems – are likely to have serious consequences and need careful consideration, they must be referred to a senior manager. In this instance, you should inform a senior manager as soon as possible. 2. Complete the table below by describing at least two specific problems that can occur at work and how they can be dealt with. |Problem |Dealing with the problem | |1.Equipment failure |Need to report the problem to store manager, he need to call | | |engineer to fix it up | | | | | | | |2. Customer complaint about hair in food |Ask shift manager to deal with customer. Need to apologise customer,| | |offer replace food, extra dessert.Check that they are kept f ood | | |safety roles on the kitchen. | 3. Complete the table below by listing at least two problems you are able to deal with yourself and two problems you would need to refer to others to deal with (and how you would refer these problems). |Problems I can deal with: |Problems I would need to refer to others: |How are problems referred to others? | |1. Delivery not arrived – need to contact |1. Computer crashing |Report to computer technician by telephone. | |with head office by telephone, to find out | | | |what happened. | | | | | | | | | | | | | | | | | | |2. Stock on front counter run out – need to |2. Important equipment failure |Report to store manager. If is present in | |go to stockroom to pick up some stock or | |store – face to face, if not – by phone call | |delegate someone to stock up | |or by email. Should leave note in managers | | | |diary for next shift manager, to let him know| | | |about problem | | | | | | | | |

Third Out Of Class Essay

Body The body of your essay will provide specific and relevant details that develop and support your opinion on the topic. The details should be reasons supportable with facts, not more opinions. The body paragraphs will examine each fact you are presenting and explain to readers how this fact (or set of multiple facts) relates to our thesis (point or opinion). Your thesis in some manner. (See Chapters 53 and 54 in LB Brief. ) You must cite and list all the texts you use as sources and list them at the end of your essay.See Chapter 56, â€Å"MALL Documentation and Format,† in LB Brief for guidelines and directions. Most of your body paragraphs will begin with a statement of a reason for the position you are taking on the topic. The sentences that follow will offer specific details about the topic and related texts to support, clarify, and emphasize your thesis. Wrap up the paragraph by showing the readers that the details do in fact provide credible purport for your opinion an d reasoning. Each paragraph should fulfill a different purpose in support of your thesis.You must now explain how the ideas in these texts (sources) relate to your ideas (see pages 102-104 in LB Brief). Choose among the following, as appropriate for the particular source and your thesis: (1) Explain why you agree with the author and relate his or her ideas to your thesis. You must do more than simply repeat the author's ideas and support. You need to extend the author's ideas and relate them to topics the author does not mention. 2) Agree with the author on some ideas but disagree on others as they relate to your thesis.Be specific about which ideas you accept and which ideas you do not accept. (3) Focus on only one point the author makes and explain why you disagree with him or her on that point as it relates to your thesis. (4) Explain how the author gets his or her points across, and comment on whether you think the author's strategies are effective and why you think so. (5) Focu s on only one strategy the author uses and explain how it serves (or fails to serve) the author's purpose. Cite specific sections of the text that illustrate and evolve your critique.Relate the explanation to your own opinion on the topic. You develop a thesis by (1) giving the reasons for the position you are taking, (2) then backing up those reasons with factual details, and (3) then explaining how those details relate to your thesis or position. The body paragraphs will consist of different approaches to developing your thesis. See pages 53-59 in LB Brief, and use two or more of the following strategies: Narration: retelling a story, anecdote, or historical event that supports the trustworthiness of your thesis readers to comprehend your pointIllustration: presenting specific examples or instances that back up your main idea Definition: identifying boundaries, contrasting things that might be wrongly mistaken for each other, clarifying abstract or complex terms Analysis: dividing a topic or text into its logical parts to show readers how the parts relate to each other, or looking at a familiar topic or text from an unusual angle to show that it is more complex or simple than the readers might have at first thought Classification: listing the types, sorts, classes, levels, kinds, or genres of a topic to identify more easily understood â€Å"pockets† for further discussionComparison: comparing or contrasting two or more topics to highlight qualities that support your idea or making an analogy, explaining something unknown or complicated by comparing it to something readers already know and understand Cause-and-effect analysis: dividing causes from effects to explain how or why something relating to your idea happened or might happen Process analysis: dividing a process into steps, phases, or stages to help readers understand its connection to your thesis Make sure that you use transitions and other devices for coherence that help readers e how one sent ence relates to the next and how one paragraph relates to the next, as well as to your overall point.See Chapter 7 (â€Å"Paragraphs†) in LB Brief to learn some strategies for achieving unity and coherence. Conclusion Your conclusion should probably be the shortest section of your essay, comprising about a tenth of the whole (120-240 words). Pages 62-63 in LB Brief list some helpful strategies for concluding your essay. The main reason for a conclusion is to let readers know that you have (you hope) fully supported your opinion with the relevant available facts and that your opinion on the topic is important for them to consider. Due Date/Grading You must bring a thesis statement for this synthesis essay (typed, double-spaced, in MALL format) on Wednesday, 29 October.